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Store Policies

Privacy Policy :

All personal customer and business information submitted through this website will be held confidential.

Payment Information :

We accept cash, all major credit cards, bank wire transfer, money orders, Paypal, and Venmo.
WE ALSO LOVE TRADES!!!!
SEND PAYPAL PAYMENTS TO SALES@BOSTONGUITAR.COM

Return Policy :

Web Order returns accepted up to 14 days after purchase. 
Returns must be shipped back to us with proof of shipping within 48 hours of receiving package.
Returns are  subject to a 10% restocking fee.
No returns on special orders.
All refunds less original shipping costs.

In-Store purchases may be returned for full merchandise credit within 7 days of purchase.

Shipping :

All domestic orders are shipped UPS or USPS fully insured.

International orders are shipped through USPS for items that are shippable via Usps, for larger items we will need to get a quote from UPS, FEDEX, or DHL. We offer free shipping on selected items shipped in the USA only.  If you place an international order you will be contacted with the shipping rate and invoiced separately for that amount. 

Layaway :

We offer 30-day layaway with a 20% non-refundable deposit.
Any and all deposits or payments for layaways are non-refundable.
Any layaway voids return.
Layaways are Not Transferrable.

Cancellations :

Many times manufactures give us lead times on orders and for various reasons are not able to deliver in that time frame. These are estimates. We cannot be responsible if an order goes past an initial lead time estimate. Any order cancellations are subject to a 10% restocking fee

 

Thank You!

We appreciate your business!

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